Refund Policy

Effective Date: 13/06/2025

At zestyflowers.com, we take great pride in delivering beautiful, fresh floral arrangements. We strive for 100% customer satisfaction, but we understand that issues can occasionally arise. Please read our Refund Policy carefully to understand your rights and how we handle returns, refunds, and replacements.

1. Freshness Guarantee

We guarantee that your flowers will arrive fresh and in excellent condition. If your arrangement arrives damaged or not as expected, we are happy to work with you to make it right.

2. Eligibility for Refunds or Replacements

You may be eligible for a full or partial refund, store credit, or replacement if:

• Your flowers arrive damaged or wilted

• The wrong item was delivered

• The flowers do not match the description (size, color, type) you ordered

• The order was not delivered (except when due to incorrect address or recipient unavailability)

3. Non-Refundable Situations

We do not offer refunds under the following conditions:

• You provided incorrect delivery information

• The recipient was unavailable to receive the flowers

• Delivery was delayed due to weather, natural disasters, or holidays

• You changed your mind after the flowers were delivered

• Custom arrangements that were made specifically upon request and delivered correctly

4. Timeframe to Request Refund

To be eligible for a refund or replacement:

• You must contact us within 24 hours of delivery

• You must provide clear photos of the damaged or incorrect product

• Include your order number and contact details when reaching out

After reviewing your claim, we will respond within 1–2 business days.

5. Refund Method

If a refund is approved, we will issue it via the original payment method used at checkout. Refunds typically appear in your account within 5–7 business days, depending on your bank or card issuer.

6. Replacements

If you prefer, we can arrange a replacement delivery at no additional cost instead of a refund—subject to availability and delivery location.

7. Cancellations

• Orders may be canceled free of charge if requested at least 24 hours before the scheduled delivery.

• Cancellations made less than 24 hours before delivery may be subject to a 50% cancellation fee.

• Same-day orders cannot be canceled once processing has begun.

8. Contact Us

If you experience any issues with your order or want to request a refund, please contact our customer care team:

• Email: support@zestyflowers.com
• Phone: +1(919)-209-0405
• Address: 12340 State Highway 210 Benson, NC 27504
• Hours: Monday–Saturday, 9 AM–6 PM (EST)

Note: By placing an order on our website, you agree to this Refund Policy.